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Assistance in case of theft or loss of documents

In the event that the Italian / EU citizen has lost or has been robbed of his passport and does not have time to carry out the necessary investigation for the issuance of a new passport (e.g. a tourist who must leave the country promptly), the Consular Representation issues a provisional travel document, also called ETD (Emergency Travel Document), valid only for the return trip to Italy, to the country of permanent residence abroad or, in exceptional cases, to a different destination.

The citizen will have to report the theft or loss to the local Police Authorities, in order to facilitate the transit at the border, and he/she will have to submit it to the Consular Authority.

In case of theft / loss of the passport, the concerned person must contact the Consular Authority by email or by telephone (+65 62506022) to set the appointment for the issue of the E.T.D..

N.B. It is advised to keep a photocopy of the most important documents (passport, identity card, credit card) in a place other than that where the original documents are kept to facilitate assistance procedures in case of theft or loss.

Return of passports found abroad to Italian Consular offices

Passports stolen or lost abroad and subsequently found by the local authorities, are returned to the consular office in whose jurisdiction the theft or loss occurred.

Therefore, those who were recently exposed to a theft / loss abroad and wish to check if their passports have been found, are invited to contact the Consular Office in charge. The possible collection of the passport can take place in the following ways:

direct collection at the consular office; sending by post, with dispatch fees charged to the applicant.

Please note that after the maximum period of one year of storage at the Consular Office, starting from the date on which the local Authorities return the stolen or lost passports, without the documents having been claimed by the legitimate owners, they will be destroyed. without further communication.


Passport Theft / Loss Report Form